IRS Complaints, Part 1: The Role of the Taxpayer Advocate Service?

When you have IRS complaints, there are a few key things that you need to know in order to resolve your issue. The first tool that will be addressed is a service available to you as a taxpayer—the Taxpayer Advocate Service (TAS). The TAS is an independent organization within the IRS. The service was enacted in order to:

1. To assist taxpayers who are experiencing economic harm, such as not being able to provide necessities like housing, transportation, or food;

2. To help taxpayers who need assistance resolving problems with the IRS;

3. And to be a listening ear when a taxpayer believes that a system or procedure at the IRS is not working as it should.

The services of the TAS are accessible. Offices are located in each in every state, including the District of Columbia. If your case meets the requirements and is eligible for the service, they promise to do whatever they can to resolve your issues.

The Taxpayer Advocate Service is both your listening ear and “your voice at the IRS.” It is a free and impartial service that keeps a close eye on the workings of the IRS with the needs of the taxpayers as its guiding principle. Whether you have specific complaints about your particular case, or comments about the IRS system in general, the TAS is willing to listen. On a broader scale, as one of its tasks, the TAS compiles two reports regarding the IRS that it submits to Congress each year with information that has been collected from taxpayers and through extensive research and analysis. It is the “watchdog” of the IRS, ensuring that the practices of this essential government arm are in the best interest of the taxpayer.

On an individual level, if you have a complaint against the IRS in regards to the handling of your case within the IRS, the TAS, when contacted with a valid claim, can help. As noted above, the intrinsic complex nature of both the tax code and the entity itself, complaints against the IRS and its service are not uncommon. If you want to do something about it, the TAS is available to assist. The Internal Revenue Service, a large and often unapproachable government entity, is made more accessible through this service.

There are times when working with the IRS Officer assigned to your case becomes more difficult than beneficial. It is then that your tax attorney will file a Form 911 (appropriately named) with the Taxpayer Advocate service in order to move your case forward. With the extra push, not only will your complaints be heard but your case can get resolved with more efficiency.

As always, contact your competent tax professional to navigate IRS and its internal entities with greater ease and with less of a headache.


Segal, Cohen & Landis
9100 Wilshire Blvd. Ste. 601E
Beverly Hills, CA 90212
(310) 285-3999

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